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Due to the scale of the challenge, we left many consumers waiting too long and did not provide the level of service we expect of ourselves. We did everything we could to put that right, hiring thousands of additional engineers and customer advisors to meet demand.
As a result, we have resolved the issue for 1.7 million people.
For anyone who still has an unmodified dryer, please call us immediately on 08 or visit safety.hotpoint.eu/dryercheck.
We thank the millions of people who have already engaged with us; for your time, for your patience, and for your understanding.
Did you know that Whirlpool is recalling some of the tumble dryers sold under its Hotpoint, Indesit, Creda, Swan and Proline brands?
Our review found a potential safety issue in Indesit’s tumble dryers concerning the build-up of lint.
There may still be people out there with affected dryers who have not responded.
We did that because we believed it was the right thing to do to for people’s safety.
We are the first to admit we got some things wrong and could have done some things better.
The safety of Indesit’s tumble dryers was consistent with other brands’ appliances in the market.
They met all UK and European regulations too, but Whirlpool demands higher standards, so, we applied our own safety policies to review Indesit’s products.
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