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Average user rating: 4.78 out of 5 based on 37 reviews As part of the Pro Profs family of products, Pro Profs Chat is a fully featured live chat system hosted by computer powerhouse IBM.
Chats with Pro Profs can be initiated based on specific customer behaviors, and can be set-up with callback requests when agents are offline.
Known in the software world as live chat, those website chat boxes that you often see popping up on your screen are useful for connecting with customers, not only through your website, but through text message and other messaging platforms too.
Typical live chat software has: If you're hoping to implement live chat into your website but don't know where to begin, check out some of the free website chat tools listed below.
Upgrade: The Zendesk Chat upgrade is really where the product expands its features.
This paid feature comes with the first tiered level of pricing, which runs per agent per month, and includes automatic messages, Google Analytics integration, and access to its API.You're doing some online shopping, looking for the best deal on your next big purchase, when a chat box pops up in the lower right hand corner of your screen. As a small business owner, you think to yourself that a free website chat would be useful for closing more deals and answering customer queries- in real time- on your own website. As a matter of fact, there is, and as you recount the details of exactly what you're looking for, the agent is able to set you up with a great deal.Upgrade: For monthly for every three operators, Tidio adds features that include opening hours, live typing visibility, and a visitor list to see where people are coming from.Automation features including recovering abandoned carts, auto replies, and auto introductions come at an additional a month for 5000 automated events.
You also get more users and widgets as you work your way through the plans, along with analytics features, and full customization.